A dedicated fibre connection to Caznet's network
Caznet Fibre is a private, physical fibre connection delivered from carrier infrastructure to your premises and into Caznet's network — not through NBN Co, and not shared with any other business.
The connection
A physical fibre cable runs from a carrier network point of presence to a handoff at your building, terminating on a small network device on your premises. The bandwidth is entirely yours — not shared, not subject to congestion, consistent 24 hours a day. Upload speed matches download, always.
Three delivery options
Internet access — routed traffic with public IP addressing. Works with your existing firewall.
Layer 2 Ethernet — a raw private handoff for MPLS, point-to-point circuits, or direct data centre access.
Dark fibre — an unlit fibre pair with no active equipment. You connect your own transceivers and equipment directly to it.
A dedicated, fast, reliable internet connection for your office or campus. Works with your existing firewall and router — just a better pipe.
Bulk cloud backup, large file transfers, video production pipelines, VoIP at scale — workloads that need consistent throughput in both directions.
MPLS access, private point-to-point circuits, direct connectivity to co-location or data centre facilities — using the fibre connection as a private Ethernet link.
An unlit fibre pair with no active equipment — just the fibre. You connect your own transceivers and equipment directly to it. Maximum control, no overhead.
From $299/mth ex GST
All pricing is subject to site assessment — every fibre connection is different, and the only way to give you an accurate number is to assess your site. Price varies by location, speed, SLA tier, delivery type and whether civil works are required. We'll detail everything in writing before you commit to anything.
- Symmetrical upload and download speeds
- Dedicated 1:1 uncontended bandwidth
- Unlimited data — no quotas, no shaping
- Formal SLA covering uptime and fault response
- Local Adelaide support and 24/7 monitoring
- Fixed monthly price for your contract term
- Site assessment — location, proximity to existing carrier infrastructure and whether civil works are required
- Speed — the bandwidth tier required; higher speeds cost more
- SLA tier — tighter uptime commitments and faster fault response carry a premium
- Delivery type — internet access, Layer 2 Ethernet or dark fibre are priced differently
- Contract term — longer terms attract lower monthly rates; setup costs may be absorbed on multi-year agreements
Send us your address and requirements — we'll assess feasibility and provide a written proposal with accurate pricing before you commit to anything.
Our Enterprise Ethernet page lists fixed speed tiers, SLA targets and standard configurations — because Enterprise Ethernet is a standardised NBN Co product. Dedicated fibre is different. Speed, SLA tier, port configuration, redundancy options and lead time are all specific to your site, your carrier path and your requirements. Your proposal will contain the full specification. The capability is there — the detail is just personalised to your installation.
When NBN isn't enough
Dedicated fibre is for businesses where the internet connection is business-critical — where performance, reliability and accountability matter more than price per Mbps.
Uncontended bandwidth
Your connection is yours alone. No shared infrastructure, no congestion at peak times. The speed you buy is the speed you get — at 9am or 5pm Friday.
Symmetric upload and download
Cloud backup, VoIP, video conferencing and large file transfers all need upload. Dedicated fibre gives you the same speed in both directions.
Formal SLA with real remedies
A written SLA covers availability and fault response. Miss the target, service credits apply. NBN offers no equivalent contractual commitment.
Speeds outside NBN tiers
Not limited to NBN's fixed speed tiers. We provision exactly what you need — from 250 Mbps to 100 Gbps — in both directions.
More than internet
The same connection can carry internet, private MPLS circuits and voice — on separate VLANs or as a Layer 2 handoff. One fibre, multiple services.
One team, end to end
Our Adelaide team manages the service directly — not a reseller chain. Faster fault resolution, direct escalation, and no buck-passing when something goes wrong.
What the SLA covers
Every Caznet Fibre service includes a formal Service Level Agreement — a written, contractual commitment covering availability, fault response and restoration. Unlike NBN products, this SLA is between you and Caznet directly, backed by our carrier agreements.
Unlike NBN products where the eSLA terms are fixed by NBN Co, the specific availability percentage, fault response time and MTTR for a dedicated fibre service are determined by your location, the carrier delivering the connection, and your chosen service tier. These targets are documented in full in your service agreement before you sign — we won't commit you to a service without telling you exactly what the SLA says.
The process from enquiry to live service
Dedicated fibre isn't instant — it involves a physical installation, and in some cases civil construction. Here's what to expect at each stage.
Enquire — tell us your address and requirements
Call us or submit an enquiry with your premises address, approximate bandwidth requirements and any relevant details about your current setup. This is where it starts — no commitment required.
Desk study — preliminary feasibility check
Before anything is signed, we conduct a desk study using carrier network records to determine whether fibre infrastructure is available at or near your premises, and what a new fibre run would likely involve. This gives us enough information to prepare a realistic proposal — no site visit required at this stage.
Proposal — pricing, SLA and lead time
Based on the desk study, we'll provide a formal written proposal covering monthly pricing, any upfront installation costs, the SLA terms, and an estimated lead time. Everything is itemised before you sign anything.
Agreement — sign the service contract
Once you're happy with the proposal, we sign the service agreement. This locks in the pricing, SLA and terms — and triggers the formal site assessment.
Site assessment — physical survey of your premises
After signing, a physical site assessment is carried out to confirm the findings of the desk study — conduit access, building entry points, actual fibre path, and civil works required. In most cases this confirms what the desk study indicated. If the physical survey uncovers a material variation in cost or scope, we'll notify you and either party may exit the agreement at no penalty.
Installation — fibre run and hardware installed at your premises
We coordinate the physical fibre installation with our carrier partners. Where existing infrastructure allows, this is straightforward. Where new cabling or civil works are needed — trenching, conduit, building entry — we manage the process end-to-end, including any permit or landlord approvals required.
Activation — tested, handed over, monitored from day one
We run a full end-to-end test before handing the service over to you. Once live, your connection is monitored 24/7 by our team in Adelaide. If something goes wrong, we're on it — often before you even notice.
From contract signing, installation typically takes 4–12 weeks — the variance depends on the outcome of the site assessment and the complexity of any civil works required. We'll give you a realistic estimate at the proposal stage.
Ready to get a fibre quote?
Tell us your address and requirements — we'll check feasibility and come back with a proper proposal.
How does fibre compare to your other options?
The right product depends on your requirements, location and budget. Here's how Caznet Fibre sits alongside our other internet options.
| Feature | NBN Business | NBN Enterprise Ethernet | Caznet Fibre |
|---|---|---|---|
| Infrastructure | NBN Co network | NBN Co network | Carrier fibre, managed by Caznet |
| Contention | Shared — speed varies at peak | Dedicated 1:1 | Dedicated 1:1 |
| Speeds | Up to 250/25 Mbps | 250 Mbps to 10 Gbps symmetric | Custom — not limited to NBN tiers |
| Symmetrical upload | No — upload much lower | Yes | Yes |
| Formal SLA | No | Yes | Yes |
| Layer 2 / private circuits | No | Yes (via VLAN) | Yes — internet or Layer 2 Ethernet |
| Site qualification required | Usually no | Yes | Yes |
| Installation lead time | 1 hour to 3 weeks | 4–12 weeks | 4–12 weeks |
| Entry price | From ~$60/mth | From $469/mth ex GST | From $299/mth ex GST |
Not sure which product fits? Talk to us — we'll match you to the right solution based on your site and requirements.
Frequently asked questions
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NBN connections run over NBN Co's infrastructure and are shared between many businesses in your area. Your speeds can drop at peak times, upload is significantly slower than download, and there is no formal SLA. Caznet Fibre is a dedicated private connection — the bandwidth is yours alone, upload matches download, and a formal SLA covers uptime and fault resolution times. It's a fundamentally different product at a different price point.
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NBN Enterprise Ethernet (EE) is a dedicated product, but it still runs over NBN Co's infrastructure — which means you're subject to NBN Co's processes, pricing tiers, and geographic coverage. Caznet Fibre is delivered over carrier fibre infrastructure, which gives us more flexibility on speeds, pricing, and service configuration than NBN Co products allow. EE is priced from $469/mth; Caznet Fibre starts from $299/mth. Caznet Fibre can also be delivered as a Layer 2 Ethernet handoff, which EE cannot easily replicate.
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Possibly. If carrier fibre infrastructure is nearby, we can arrange a new fibre run to your building — this involves either overhead or underground cabling, which may require civil works, conduit installation, or landlord consent. This is all coordinated by us. It does affect lead time and in some cases the setup cost — we'll detail everything in your proposal before you commit to anything.
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Unlike NBN products with fixed tiers, we provision the speed your connection requires. Common configurations range from 250 Mbps up to 100 Gbps, but we can provision any speed within those boundaries. All speeds are symmetrical — your upload matches your download. If you need something specific or unusual, ask us.
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Yes. The service can be delivered as a Layer 2 Ethernet handoff rather than routed internet access. This is useful for MPLS connectivity, private point-to-point circuits between sites, or direct access to our data centre — all without going through the public internet. Talk to us about your use case and we'll configure it accordingly.
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Yes. Dark fibre is an unlit fibre pair delivered to your premises — just the fibre, no active equipment on our side. You connect your own transceivers and equipment directly to it. It's the most flexible option, suited to carriers, large enterprises, and anyone with specific technical requirements that an active service can't accommodate. Contact us to discuss your requirements.
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Yes. Many customers run dedicated fibre as their primary connection alongside an NBN or 4G/5G backup link. We can supply and manage both, with automatic failover configured on your router or firewall — so if the primary connection goes down, traffic fails over to the backup automatically, often without any manual intervention.
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The service SLA covers availability (uptime percentage), mean time to restore (MTTR) and fault response times. If we fail to meet agreed targets, service credits apply. The specific commitments depend on the SLA tier selected — we'll detail these in full in your service agreement before you sign. Unlike NBN, there are genuine financial remedies if we miss our targets.
Interested in dedicated fibre? Let's talk.
Contact our Adelaide team — we'll check your address, assess feasibility and provide a no-obligation quote.