Where is Caznet based?

Caznet is based in Adelaide, South Australia. Our office is at 172 Morphett Street, Adelaide CBD (by appointment), with postal correspondence to GPO Box 2409, Adelaide SA 5001. The entire team — engineering, support, projects, accounts and sales — is in South Australia.

Is Caznet fully Australian-owned and operated?

Yes. Caznet is a 100% Australian-owned, Adelaide-based business. Every part of the business is run from South Australia — engineering, support, projects, accounts and sales. There are no offshore contractors and no outsourced helpdesks.

When was Caznet founded?

Caznet was founded in 2004 by Shane Clay, who remains Director and Chief Technology Officer. The business has been delivering telecommunications and infrastructure services to South Australian organisations for over 20 years.

Does Caznet operate its own network?

Yes. Caznet owns and operates its own network — internet transit, IP routing and core service infrastructure — and its own voice platform that powers Cloud PBX, SIP Trunks and Microsoft Teams Calling. Where Caznet uses third-party wholesale services for specific underlying components, those providers supply connectivity only — Caznet's network, routing, voice and operations are layered on top and managed in-house.

Is Caznet a reseller?

No. Caznet operates its own network, voice platform and customer-facing services directly. Where Caznet uses third-party wholesale services for specific underlying components, those carriers supply connectivity or component services only — Caznet overlays its own network, routing, voice platform, support and account management on top. Customers always deal with Caznet directly, not a procurement chain.

Does Caznet have offshore support?

No. Caznet's entire support team is based in Adelaide, South Australia. When you call 1300 229 638, you speak with an Adelaide-based engineer or support technician — never an offshore call centre.

What types of organisations does Caznet work with?

Caznet works with South Australian businesses, government agencies, schools, healthcare providers, professional services firms and not-for-profits. Notable clients include St Columba College, Town of Gawler, Orthopaedics SA, Beaumont Tiles, ClickView and the Australian Workers Union. Caznet supports organisations from small operators through to enterprise.

Does Caznet work outside South Australia?

Caznet's primary service area is South Australia. NBN services are available anywhere NBN Co services in Australia. Cloud phone systems, SIP trunks and Microsoft Teams Calling all work nationwide. Data centre co-location is at Caznet's Adelaide CBD facility. Some clients with national footprints operate Caznet-managed services across multiple states.

What industry bodies is Caznet a member of?

Caznet is a member of APNIC (Asia Pacific Network Information Centre), the Telecommunications Industry Ombudsman (TIO), and the Internet Association of Australia (IAA). Caznet's ABN is 47 143 897 303.

About Caznet — Adelaide's Business Telco

In business since 2004

Over 20 years serving South Australian businesses — from small operators to enterprise and government.

100% Adelaide team

Our entire team is in SA. You call us, you speak to someone local — no offshore support, no call centres.

Own local network

We build and manage our own Adelaide network infrastructure — giving us more control over service quality and fault resolution than a reseller can offer.

Government & regulated sectors

We regularly work with local government, health, legal, education and professional services clients across SA.

Who we are

Caznet is a South Australian business telco. We supply internet, phone systems and data centre co-location to businesses, government agencies and enterprise clients across Adelaide and regional SA.

We build and manage our own local network infrastructure across multiple Adelaide data centres — giving us more direct control over service quality and fault resolution than providers who rely entirely on wholesale arrangements.

Clients we work with include:

Local and state government
Health and aged care
Legal and accounting firms
Schools and colleges
Retail and hospitality
Professional services and SMBs

How we work

Local support, always. When you call, you speak to someone in Adelaide. We don't run a ticket-only support model or route calls offshore.
Own local network. We build and manage our own Adelaide network infrastructure — so when something goes wrong, we're not just passing your problem on to someone else.
One team, one invoice. Internet, phones, managed networking, data centre — all from one provider. One contact who knows your setup.
Transparent pricing. What we quote is what you pay. No mid-contract price rises, no charges you weren't told about.
No unnecessary lock-ins. We earn your business month to month. Most standard services carry no fixed-term contract requirement.

Memberships

Industry memberships

Caznet is a member of the bodies that govern Australian internet and telecommunications — not just a customer of them.

APNIC Asia Pacific Network Information Centre

The regional internet registry for the Asia-Pacific. Caznet's membership supports its participation in the Australian IP address and routing ecosystem.

TIO Telecommunications Industry Ombudsman

The independent dispute-resolution scheme for Australian telecommunications customers. All Caznet customers can escalate complaints to the TIO if needed.

IAA Internet Association of Australia

The peak body for Australian internet network operators. Membership supports Australian peering and on-shore traffic exchange.

Registered Australian business · ABN 47 143 897 303

Who you'll deal with

The people behind Caznet

An Adelaide-based team that's been doing this together for years. The names you'll see on quotes, calls and onsite visits.

Shane Clay

Director & Chief Technology Officer

Founded Caznet in 2004. Drives the technical and business direction of the company — and still spends time on the tools when it matters. Has been in the Australian telco and IT industry for over 25 years, which shapes how Caznet operates: own network and voice platform, direct relationships with carriers, and services managed end-to-end in-house.

Damon Cunliffe

Operations Manager · Joined 2008

Runs day-to-day operations across accounts, the office and how the business works together. Also product owner of Caznet's software systems, tools and automation — the platforms that underpin provisioning, billing and customer service.

Christopher Kent

Projects Manager · Joined 2014

Caznet's voice specialist — manages all voice projects including Cloud PBX, SIP Trunks, Microsoft Teams Calling and 3CX (Advanced Certified). Works closely with the help desk and engineering teams to scope, plan and deliver.

Bradley Birbeck

Help Desk Team Leader · Joined 2021

Leads Caznet's Adelaide help desk team — the humans who answer when you call and triage incoming faults. Joined Caznet in 2021 from DXC, where he worked in enterprise support for the Commonwealth Bank, SA Health and the South Australian Department of Premier and Cabinet.

FAQ

Frequently asked questions about Caznet

Caznet is based in Adelaide, South Australia. Our office is at 172 Morphett Street, Adelaide CBD (by appointment), with postal correspondence to GPO Box 2409, Adelaide SA 5001. The entire team — engineering, support, projects, accounts and sales — is in South Australia.
Yes. Caznet is a 100% Australian-owned, Adelaide-based business. Every part of the business is run from South Australia — engineering, support, projects, accounts and sales. There are no offshore contractors and no outsourced helpdesks.
Caznet was founded in 2004 by Shane Clay, who remains Director and Chief Technology Officer. The business has been delivering telecommunications and infrastructure services to South Australian organisations for over 20 years.
Yes. Caznet owns and operates its own network — internet transit, IP routing and core service infrastructure — and its own voice platform that powers Cloud PBX, SIP Trunks and Microsoft Teams Calling. Where Caznet uses third-party wholesale services for specific underlying components, those providers supply connectivity only — Caznet's network, routing, voice and operations are layered on top and managed in-house.
No. Caznet operates its own network, voice platform and customer-facing services directly. Where Caznet uses third-party wholesale services for specific underlying components, those carriers supply connectivity or component services only — Caznet overlays its own network, routing, voice platform, support and account management on top. Customers always deal with Caznet directly, not a procurement chain.
No. Caznet's entire support team is based in Adelaide, South Australia. When you call 1300 229 638, you speak with an Adelaide-based engineer or support technician — never an offshore call centre.
Caznet works with South Australian businesses, government agencies, schools, healthcare providers, professional services firms and not-for-profits. Notable clients include St Columba College, Town of Gawler, Orthopaedics SA, Beaumont Tiles, ClickView and the Australian Workers Union. Caznet supports organisations from small operators through to enterprise.
Caznet's primary service area is South Australia. NBN services are available anywhere NBN Co services in Australia. Cloud phone systems, SIP trunks and Microsoft Teams Calling all work nationwide. Data centre co-location is at Caznet's Adelaide CBD facility. Some clients with national footprints operate Caznet-managed services across multiple states.
Caznet is a member of APNIC (Asia Pacific Network Information Centre), the Telecommunications Industry Ombudsman (TIO), and the Internet Association of Australia (IAA). Caznet's ABN is 47 143 897 303.

See the work

Case studies

Real SA organisations — what we delivered and how.

Education

St Columba College

10 Gbps inter-campus fibre, private cloud, multi-gigabit internet and a 180-handset phone system for one of SA's largest Foundation to Year 12 schools.

Read case study →

Healthcare / Specialist Medical Services

Orthopaedics SA

Data centre co-location, 1 Gbps fibre across four sites and redundant NBN — eliminating a single point of failure for this multi-site SA medical practice.

Read case study →