All Caznet legal documents are listed below. If you have questions about any of these documents, please contact our team.
Agreements
Standard Form of Agreement
General terms and conditions applying to all Caznet services (Small Business, Business/Enterprise and Wholesale customers).
Master Services Agreement
Standard terms and conditions governing Caznet services — applies where explicitly incorporated into a signed Service Order.
Service Level Agreement
Service delivery targets, response times and rebate schedule — supplementary to the MSA, applies where explicitly incorporated into a signed Service Order.
Critical Information Summaries
Critical Information Summaries
Individual CIS documents for all Caznet plans — nbn® broadband, phone systems and more — as required under TCP Code C628:2019.
Policies
Privacy Policy
How we collect, store and use your personal information.
Acceptable Use Policy
Rules governing acceptable use of Caznet services and network.
Financial Hardship Policy
Support options if you're experiencing financial difficulty.
Online Safety and Your Rights
Our obligations and your options under the Online Safety Act — including how to report harmful content, types of online harm, and links to the eSafety Commissioner.
Family & Domestic Violence Policy
How we support customers experiencing domestic, family and sexual violence, including flexible account management and referrals to support services.
Customer Rights & Processes
Complaints Process
How to raise a complaint and what happens next.
Appoint an Advocate
Authorise someone to manage your account on your behalf.