Appoint an Advocate

1 — Purpose

Caznet recognises that some customers may need assistance managing their telecommunications account — whether due to age, disability, illness, language barriers, or personal circumstances. This policy allows any customer to formally authorise another person (an Advocate) to deal with Caznet on their behalf.

Appointing an advocate does not affect your rights as a customer. You remain the account holder and responsible party. The advocate acts on your behalf only to the extent you authorise them to.

2 — Who can be an advocate

Any natural person aged 18 or over may be appointed as your advocate, including:

• a family member or partner;
• a close friend or neighbour;
• a carer, support worker or disability support provider;
• a financial counsellor or community worker;
• an interpreter or community language support worker; or
• any other person you trust to act in your interests.

The advocate must consent to the appointment and must be willing to act in your best interests when dealing with Caznet.

3 — What an advocate can do

The scope of an advocate's authority depends on what you authorise. Unless you specify otherwise, an appointed advocate may:

If you wish to grant your advocate authority to do any of the things in the right column above, you must explicitly indicate this in your appointment form. Caznet will confirm the scope of the authority with both you and your advocate before acting on any instruction that falls within that extended authority.

4 — How to appoint an advocate

To appoint an advocate, complete our Advocate Appointment Form and submit it to us. Both you and your nominated advocate must sign the form.

The completed form can be submitted by:

• Email: caznet@caznet.com.au
• Post: GPO Box 2409, Adelaide SA 5001
• Phone: 1300 229 638 — call us and we can walk you through the process

We will acknowledge your appointment in writing within 5 business days and confirm the scope of authority granted. If we need to verify the appointment, we may contact you directly using the contact details on your account.

5 — Duration and revocation

An advocate appointment remains in place until:

• you notify us in writing that you wish to revoke it;
• your advocate notifies us that they no longer wish to act in that capacity;
• the period specified in your appointment form expires; or
• the relevant Caznet account is closed.

To revoke an appointment, contact us by phone or in writing. We will confirm the revocation within 2 business days.

6 — Multiple advocates

You may appoint more than one advocate. Each appointment is managed separately and each advocate acts independently. You should specify in each appointment form whether an advocate has authority to appoint or remove other advocates on your behalf.

7 — Verification

Before we act on instructions from your advocate, we may take reasonable steps to verify their identity and confirm they are authorised to act in the relevant capacity. We will not disclose your personal information to a person claiming to be your advocate until we have verified their appointment.

8 — Limitations

An advocate appointment under this policy is not a legal power of attorney and does not grant any rights under law beyond what is set out in this policy. Caznet is not responsible for any action taken or instruction given by an advocate that is outside the scope of authority granted by the account holder.

If we have reason to believe that an advocate is acting outside your instructions or against your interests, we may suspend the advocacy arrangement and contact you directly.

9 — Contact us

If you have questions about appointing an advocate or about this policy, contact us: